Description:
Description Key Responsibilities: Supervise the daily operations of the service desk team, including scheduling, workload balancing, and performance monitoring. Act as an escalation point for complex or unresolved technical issues. Ensure all service desk activities comply with established IT policies, procedures, and SLAs. Monitor ticketing system (Freshservice) to ensure accurate logging, tracking, and resolution of incidents and requests. Provide coaching, mentoring, and training to service d
Jun 7, 2025;
from:
dice.com